Customer Experience Associate - International Voice Process

Speridian Technologies Pvt Ltd +91 484 401 7951 smitha.sankarankutty@speridian.com Company Profile Customer Experience Associate - International Voice Process We are looking for dynamic and target-driven professionals to join our BPO voice process team. The role involves handling high-volume outbound/inbound calls, qualifying leads, and ensuring seamless handover to the sales team while maintaining defined SLAs, quality standards, and productivity metrics. Key Responsibilities • Manage high-volume outbound and inbound calls in line with daily productivity targets • Follow standardized call scripts and processes to ensure consistent customer engagement • Qualify leads based on defined parameters such as eligibility, interest level, and intent • Handle customer objections professionally and provide accurate, process-aligned information • Ensure effective call dispositioning and maintain accurate updates in CRM/dialer systems • Meet and exceed KPIs including call volume, conversion rate, lead quality, and transfers • Adhere to process SLAs, compliance guidelines, and quality benchmarks • Collaborate with internal teams for smooth lead handover and customer experience continuity Requirements • Strong verbal communication and active listening skills • Ability to handle objections and influence customer decisions • Basic understanding of BPO operations, tele sales, or customer support processes • Highly target-oriented with a performance-driven mindset • Familiarity with CRM tools, dialers, and call handling systems • Graduate preferred • 0–2 years of experience in BPO/voice process / telesales (Freshers welcome) • Fluency in English (additional regional/international languages are a plus) Working Details • Shift: Night Shift (US Process) • Work Mode: On-site • Location: Kochi (Infopark) What We Offer • Exposure to a fast-paced BPO and customer engagement environment • Structured training and onboarding programs (ideal for freshers) • Clear career progression into sales and senior process roles • Performance-based incentives and rewards • Cab facility for night shifts If this opportunity aligns with your career goals, kindly share your updated resume with us at supriya.devan1@speridian.com About Infopark Overview Governing Body Executive Council Team Infopark CEO's Desk --> RTI ACT 2005 RTS ACT 2012 Careers @ Park Centre Infrastructure Infopark Kochi Phase 1 Infopark Kochi Phase 2 Infopark Thrissur Infopark Cherthala Resource Our Advantages Kochi - Home City Activities & Events --> Media Kit Media Hub Life @ Infopark --> Tenders Downloads Infopark Newsletter Quick Links Ecosystem New Initiatives Testimonials Companies Company A-Z Listing Job Search Contact Us Contact Us --> Infoparks Kerala, Infopark Park Centre Phase 1, Infopark Kochi P O, Kakkanad, Kochi, Kerala, India PIN- 682042 Phone: +91-484-2415217, Email: info@infopark.in © Copyright 2026 Infopark Kochi. All rights reserved. Website design powered by Subscribe -->