Internal System Administrator

VIPoint Solutions Pvt Ltd 484-4050222 hr@vipointsolutions.net Company Profile Internal System Administrator Internal System Administrator Company: V I Point Solutions Private Limited Location: Infopark, Kakkanad, Kochi, Kerala Department: IT Employment Type: Full-time | On-site Experience: 2–4 Years Shift: General Shift | On-call availability for critical incidents About the Role V I Point Solutions is looking for a hands-on **Internal System Administrator** to manage and support the company's internal IT infrastructure. The role will be responsible for IT asset management, end-user technical support, network administration, endpoint security, patch management, and day-to-day infrastructure operations. The organisation primarily uses **Ubuntu Linux desktops**, with Windows systems and a planned phased migration to macOS. Strong practical experience in Ubuntu desktop administration is therefore a **core requirement** for this position. Key Responsibilities 1. IT Asset Management * Maintain accurate inventory of laptops, desktops, monitors, peripherals, printers, UPS systems, mobile devices and network equipment. * Manage the complete asset lifecycle including procurement, tagging, allocation, transfer, repair/RMA and disposal. * Handle IT asset issuance and returns during employee onboarding and exit, including data wiping, re-imaging and documentation. * Conduct periodic physical asset audits and reconcile discrepancies. * Track warranties, AMCs, software licences and vendor contracts. * Coordinate with vendors/OEMs for repairs and service issues. * Maintain required documentation for SEZ-related asset movement. 2. End-User IT Support * Provide first and second-line technical support to employees. * Troubleshoot Ubuntu Linux, Windows and macOS systems, business applications, email, VPN, printers and audio/video conferencing equipment. * Troubleshoot Ubuntu-specific issues including APT/Snap/Flatpak, drivers, kernels, permissions, disk encryption and application compatibility. * Provision and maintain standard OS images for Ubuntu, Windows and macOS. * Support the company's planned macOS migration, including device evaluation, deployment, enrolment, application compatibility, data migration and user training. * Set up workstations, user accounts, email, VPN access and shared-drive permissions. * Manage IT helpdesk tickets, prioritise incidents and ensure timely resolution. * Prepare knowledge-base articles, SOPs and user guides. * Conduct IT/security induction sessions for new employees. 3. Network & Infrastructure Administration * Administer and monitor office LAN/WAN infrastructure, switches, access points, cabling and ISP connections. * Configure and troubleshoot routers, managed switches, Wi-Fi and VLANs. * Monitor network performance, connectivity, latency and packet loss. * Coordinate with ISPs and network vendors for outages and escalations. * Administer **Sophos Firewall**, including firewall rules, web/application filtering, VPN, IPS policies and firmware updates. * Maintain network topology, IP schemes, VLAN and port documentation. * Support internal servers, backup jobs, restore testing and file/print services. 4. Patch Management & Endpoint Security * Ensure all systems and applications remain supported and updated. * Manage regular OS, browser, application and firmware patching. * Manage Ubuntu security updates, kernel updates and LTS upgrades. * Deploy and monitor antivirus/EDR solutions and respond to security alerts. * Monitor relevant CVEs and security advisories and coordinate timely remediation. * Implement endpoint security controls including disk encryption, screen-lock policies, USB/removable-media controls and local administrator restrictions. * Support IT security audits, client security questionnaires and access reviews. * Maintain and test backup and recovery procedures. 5. Reporting & Coordination * Prepare reports on IT assets, audits, patch compliance, helpdesk tickets, resolution times and outstanding risks. * Coordinate with **HR** for employee onboarding and exit IT processes. * Coordinate with **Finance** for asset records, capitalisation, depreciation inputs and vendor invoices. * Identify opportunities for hardware refreshes, capacity upgrades and IT process improvements. Required Skills & Experience * **2–4 years of hands-on experience** in System Administration, IT Support or Internal IT Infrastructure. * **Strong hands-on Ubuntu Linux desktop administration and troubleshooting – mandatory.** * Proficiency in Linux command line, package management, user/permission management, systemd, networking configuration and log-based troubleshooting. * Working knowledge of Windows desktop administration and troubleshooting. * Exposure to macOS administration or strong willingness and ability to learn. * Strong understanding of **TCP/IP, DNS, DHCP, subnetting, VLANs, routing, NAT, VPN and Wi-Fi**. * Practical experience with routers, managed switches and firewalls. * Experience with patch management, antivirus/EDR and basic vulnerability remediation. * Experience maintaining IT asset inventories and conducting physical audits. * Familiarity with IT helpdesk/ticketing systems and incident management. * Excellent spoken and written English. * Strong documentation, communication and problem-solving skills. * Ability to work independently, prioritise multiple issues and take ownership until resolution. Preferred Skills * Experience with **Sophos Firewall / Sophos Central**. * Experience with other firewall platforms such as Fortinet, SonicWall, pfSense or Cisco ASA. * Experience in an SEZ/Infopark environment. * Knowledge of Active Directory/LDAP, Google Workspace or Microsoft 365. * Scripting knowledge in **Bash, PowerShell or Python**. * Experience with RMM/MDM or endpoint management tools such as Landscape, Ansible, Jamf or Apple Business Manager. * Experience with cross-platform endpoint migration. * Knowledge of ISO 27001 or similar information security frameworks. * Relevant certifications such as CompTIA A+/Network+/Security+, CCNA, RHCSA, MCSA/MCSE or Sophos certifications. Educational Qualification **Bachelor's degree in Computer Science, Information Technology, Electronics or a related discipline.** Candidates with strong relevant practical experience and industry certifications may also be considered. What We Offer * Competitive salary based on experience and skills. * Group health insurance coverage. * Paid leave and company holidays. * Professional development and certification/training support. * Opportunity to work with enterprise-grade IT infrastructure, endpoint security and networking technologies. * Opportunity to build and improve internal IT processes. How to Apply Interested candidates can share their updated CV with the subject line: Application – Internal System Administrator to hr@vipointsolutions.net If this opportunity aligns with your career goals, kindly share your updated resume with us at hr@vipointsolutions.net About Infopark Overview Governing Body Executive Council Team Infopark CEO's Desk --> RTI ACT 2005 RTS ACT 2012 Careers @ Park Centre Infrastructure Infopark Kochi Phase 1 Infopark Kochi Phase 2 Infopark Thrissur Infopark Cherthala Resource Our Advantages Kochi - Home City Activities & Events --> Media Kit Media Hub Life @ Infopark --> Tenders Downloads Infopark Newsletter Quick Links Ecosystem New Initiatives Testimonials Companies Company A-Z Listing Job Search Contact Us Contact Us --> Infoparks Kerala, Infopark Park Centre Phase 1, Infopark Kochi P O, Kakkanad, Kochi, Kerala, India PIN- 682042 Phone: +91-484-2415217, Email: info@infopark.in © Copyright 2026 Infopark Kochi. All rights reserved. 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