Sales & Service Executive – ERP Software

PaulCart E Commerce Pvt. Ltd. 9995434111 rinosh@paulcart.com Company Profile Sales & Service Executive – ERP Software # Sales & Service Executive – ERP Software **Locations:** Malappuram | Palakkad | Coimbatore **Work Mode:** Hybrid / Field + Office **Employment Type:** Full-time **Experience:** 0–3 years **Industry:** ERP / Software / B2B ## Job Summary We are looking for a motivated and customer-focused **Sales & Service Executive** to join our ERP software team in **Malappuram, Palakkad, Calicut and Coimbatore**. The role combines **ERP software sales, customer service, product demonstrations, client support and relationship management**. The candidate will be responsible for identifying potential customers, understanding their business requirements, demonstrating ERP solutions, generating sales, supporting existing customers and coordinating with the technical team for issue resolution. **Freshers are welcome. Training will be provided.** ## Key Responsibilities ### Sales & Business Development - Identify and approach potential ERP customers in the assigned territory - Generate leads through calls, field visits, references and business networking - Visit textile shops, retail businesses, wholesalers and other potential customers - Understand customer business processes and requirements - Recommend suitable ERP modules and solutions - Conduct online and onsite ERP product demonstrations - Prepare quotations and proposals - Follow up with prospects and convert leads into customers - Negotiate with customers and support sales closure - Achieve monthly and quarterly sales targets ### Customer Service & Support - Act as the first point of contact for ERP customers - Handle customer queries and basic software-related issues - Provide basic ERP training and user guidance - Understand customer problems and provide appropriate solutions - Create and maintain service requests/tickets - Coordinate with the technical team for complex issues - Follow up on pending issues until resolution - Ensure customers receive timely support ### Customer Relationship Management - Maintain strong relationships with existing customers - Regularly communicate with customers and understand their requirements - Conduct customer visits when required - Collect customer feedback - Identify customer satisfaction issues and escalate when necessary - Identify opportunities for **AMC renewal, upselling and cross-selling** - Promote additional ERP modules and services ### Implementation & Onboarding - Coordinate with the implementation team during new customer onboarding - Assist customers with initial ERP setup and training - Understand customer workflows and communicate requirements to the internal team - Support customers during the initial implementation period - Ensure smooth transition from sales to service ## Daily Responsibilities The Sales & Service Executive will be expected to manage activities such as: - New customer calls - Lead generation - Customer visits - ERP demonstrations - Quotations - Sales follow-ups - Existing customer support - Service requests - Customer training - AMC follow-ups - Upselling / cross-selling - Daily activity reporting ## Required Skills - Good communication and presentation skills - Good Malayalam and English communication - **Tamil communication is an advantage for Coimbatore** - Ability to explain software to non-technical users - Strong customer handling skills - Good follow-up and negotiation ability - Basic computer knowledge - Willingness to travel for customer visits - Positive attitude and willingness to learn - Ability to work independently and as part of a team ## Preferred / Added Advantage - Experience in ERP/software sales or support - B2B sales or customer service experience - Experience with textile or retail businesses - Knowledge of Accounting, Inventory, Sales, Purchase or GST - Experience conducting software demonstrations - Experience in customer onboarding or implementation - Experience handling AMC customers - Existing business contacts in Malappuram, Palakkad or Coimbatore - Valid driving licence and willingness to travel ## Education Qualification Any Graduate **B.Com / BBA / BCA / B.Sc / MBA** candidates preferred. ## Freshers Welcome Freshers with good communication skills and a willingness to learn are encouraged to apply. Training will be provided in: - ERP software - Accounting & business workflows - Inventory management - Sales & Purchase - GST - ERP demonstrations - Customer support - Customer handling - Sales process ## What We Offer - Fixed salary + **performance-based sales incentives** - ERP product training - Customer service and sales training - Career growth opportunities - Opportunity to build a career in the ERP/software industry - Professional and supportive work environment ## Career Growth **Sales & Service Executive → Senior Sales & Service Executive → Sales Manager → Regional Sales Manager** ## Ideal Candidate We are looking for someone who enjoys both **sales and customer interaction**. The ideal candidate should be comfortable with: **Lead Generation → Customer Visit → Requirement Understanding → ERP Demo → Sales Closure → Implementation Coordination → Customer Support → AMC & Upselling** Candidates who enjoy **meeting customers, travelling, explaining software, solving customer problems and achieving sales targets** are encouraged to apply. ## Apply 📧 **rinosh@wibserp.com** 📞 **9995434111** **Please mention your preferred location: Malappuram / Palakkad / Calicuat / Coimbatore when applying.** If this opportunity aligns with your career goals, kindly share your updated resume with us at rinosh@wibserp.com About Infopark Overview Governing Body Executive Council Team Infopark CEO's Desk --> RTI ACT 2005 RTS ACT 2012 Careers @ Park Centre Infrastructure Infopark Kochi Phase 1 Infopark Kochi Phase 2 Infopark Thrissur Infopark Cherthala Resource Our Advantages Kochi - Home City Activities & Events --> Media Kit Media Hub Life @ Infopark --> Tenders Downloads Infopark Newsletter Quick Links Ecosystem New Initiatives Testimonials Companies Company A-Z Listing Job Search Contact Us Contact Us --> Infoparks Kerala, Infopark Park Centre Phase 1, Infopark Kochi P O, Kakkanad, Kochi, Kerala, India PIN- 682042 Phone: +91-484-2415217, Email: info@infopark.in © Copyright 2026 Infopark Kochi. 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