SENIOR CUSTOMER SUPPORT EXECUTIVE

🚨 URGENT HIRING – SENIOR CUSTOMER SUPPORT EXECUTIVE 📍 WALK-IN INTERVIEW Job Title: Senior Customer Support Executive Location: Bangalore – Silk Board Job Type: Full-Time | Work From Office Experience: 2–5 Years Gender : Male Candidates Job Summary: We are looking for an experienced and customer-focused Senior Customer Support Executive to handle customer queries through Email and Chat, resolve issues efficiently, and ensure a high level of customer satisfaction. The ideal candidate should have excellent spoken and written English communication skills, strong problem-solving abilities, and the ability to handle customers professionally. Key Responsibilities: Handle customer queries and provide accurate and timely resolutions. Manage customer interactions through Email and Chat. Resolve customer complaints and escalate complex issues appropriately. Maintain a professional and positive approach while communicating with customers. Follow company policies, processes, and quality standards. Maintain accurate records of customer interactions and resolutions. Coordinate with internal teams to resolve customer-related issues. Meet defined quality and productivity targets. Handle multiple customer queries efficiently while maintaining accuracy. Identify recurring issues and provide appropriate feedback to the concerned team. Required Skills: Excellent verbal and written English communication. Strong customer-handling and interpersonal skills. Good problem-solving and decision-making abilities. Ability to multitask and work under pressure. Good knowledge of MS Office and basic computer applications. Strong attention to detail and a customer-oriented approach. Previous experience in an International Customer Support / Non-Voice Process will be an added advantage.